Services

Information on Maintenance, Inspections and Purchasing Conditions

Feda offers its customers after-sales services, including routine and extraordinary maintenance and scheduled inspections on all equipment and cemetery ladders. Among the solutions provided there are the Safe & Guaranteed Privilege Maintenance Plans and Safe Stair Checks.

Quality Service

Increased Productivity

Training Courses

Warranty and Maintenance

Dedicated Consulting

Research and Development

WARRANTY AND MAINTENANCE

All products are guaranteed for a period of 24 months against manufacturing defects to provide maximum peace of mind and security when using our devices. Highly specialized assistance, inspection and maintenance services are also guaranteed, along with the option of scheduled maintenance plans and replacement machinery provided during technical interventions.

OPERATIONAL DEMONSTRATIONS AND SITE INSPECTIONS

Technical experts conduct operational demonstrations in order to illustrate the functionality of the devices. This helps to understand how to best use the equipment, maximize its potential and test its usage. They also carry out site inspections to check and solve any issues. During these inspections, they identify and analyze technical problems and propose the most suitable solutions.

CUSTOMER SERVICE

FEDA is fully committed to supporting and assisting its customers through after-sales service aimed at ensuring prompt resolution of issues via phone support, on-site intervention or workshop service by FEDA technicians. After an intervention, FEDA conducts follow-up checks to verify that the problem has been satisfactorily resolved and to monitor the machinery’s performance. This may include regular contact with the customer to gather feedback and ensure that everything is working as expected.

DELIVERY

Our logistics department is able to provide a fast and optimal delivery service, taking into account the customer’s needs. To ensure the best shipping conditions, all equipment is carefully packed and protected to prevent damage during transportation.

INSTALLATION AND ASSEMBLY OF LADDERS

You can request a complete assembly and installation service carried out by our team of experts. Our highly skilled team ensures a flawless installation. At the end of the work a certificate of compliance is issued certifying the quality and precision of the intervention performed.

TRAINING AND EDUCATION COURSES

Training and education courses conducted directly at the workplace, led by qualified personnel, are designed to enable users to safely and correctly operate equipment in compliance with legal requirements. The courses are divided into theoretical and practical parts and conclude with practical exercises and realistic simulations to prepare personnel to handle real-life situations.